Director of Operations & Patient Experience


To create a scalable design experience that restores dignity to the patient and provides a sense of empowerment.


Create and manage seamless day to day patient design experience
Improve iteration cycle of design experience
Establish build, measure, learn feedback loop
Enhance sense of empowerment and dignity
Increase throughput of designs
Reduce current 12 week lead time
Create step by step onboarding process for partners
Establish feedback loop to ensure continuous improvement
Improve upon existing patient ambassador pilots
Grow number of patient ambassador pilot programs
Develop patient community and foster more patient to patient engagement


Empathy – Comfortable interacting with patients in less than ideal conditions is a must
Operational and user-centered design experience
Strategic thinker and tactical implementer
Self-starter with regards to tasks, projects, and problem-solving
Superb attention to detail, organization, and prioritization
Able to work collaboratively and independently - tenacity and adaptability are essential
Works well under pressure in a fast-paced environment
Excellent verbal and written communication skills


We are an early stage venture and applicants should expect to be paid below market value in exchange for sweat equity. You should want to take ownership in a budding social impact organization.
Work remotely or at our HQ: 21 Drydock Ave, Boston, MA, 02210

MassChallenge Boston 2017 Accelerator
Job Type:
A full-time permanent position
Application Email: